Your 14-Day Right to Cancel

If you're a consumer in the UK or EU, you have a legal right to cancel your order for any reason within 14 days of the day you (or someone you nominate) receives the goods. To exercise this right, just tell us - sign in to your account and request a return on the order, use the Model Cancellation Form below, or write to us at the return address below. Once you've told us, you then have a further 14 days to send the goods back.

Our 30-Day Return Window

On top of your statutory 14-day right above, we accept change-of-mind returns for any reason within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition. If your order total was £30 or under, we may refund you without asking for the item back at all, once your return request is confirmed.

Who Pays Return Postage

• Change of mind, wrong size/quantity ordered, or no longer needed: return postage is your responsibility.
• Faulty on arrival, damaged in transit, wrong item sent, missing items, or not as described: we cover return postage and refund it in full, including your original shipping charge.

30-Day Faulty Goods Right

Separately from the above, if an item is faulty, you have a short-term right to reject it for a full refund within 30 days of delivery under the Consumer Rights Act 2015. Sign in to your account and request a return on the order, describing the fault, and we'll arrange a refund or replacement, your choice. Manufacturing defects reported after 30 days may still be covered - see our Warranty Policy.

Condition Requirements

For change-of-mind returns, items must be unused, uninstalled, and in their original packaging with all parts included. Items that have been used, installed, or altered can't be accepted as a change-of-mind return - this requirement doesn't apply to faulty, damaged, or incorrect items, which we'll accept in whatever condition they arrive in.

Refund Method & Timing

Refunds are issued to your original payment method via Stripe. Once we've received your returned item (or confirmed a returnless refund), we'll process your refund within 14days. For change-of-mind returns, your original shipping charge isn't refunded; for faulty, damaged, or incorrect items, it is.

Return Address

Exclusions

None of our current products are exempt from the right to cancel above - we don't sell perishable, made-to-order/personalised, or hygiene-sealed goods. If that changes for a future product, we'll list the exemption on that product's page and here.

Model Cancellation Form

You don't have to use this form to cancel, but you can if you'd like to - see download the Model Cancellation Form, or copy the text below into a letter to us at the return address.

To: Daniel Williams trading as Full Measure Merchants
[REPLACE: RETURN ADDRESS NOT YET SET]
[Do not use a home address here - see lib/returns-config.ts]

I/We hereby give notice that I/We cancel my/our contract of sale of the
following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

Contact

Questions about a return or refund? Sign in to your account to reach us about a specific order.